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Terms and Conditions

Pawfy Official Website Terms and Conditions

I. Service Description

Welcome to the Pawfy official website (hereinafter referred to as "this Website"). This Website is operated by Silver Pond Digital Culture Co., Ltd. (hereinafter referred to as "the Company"). By completing the registration process or starting to use the services provided herein, you are deemed to have read, understood, and agreed to be bound by all the contents of these Terms and Conditions.

II. Product Ordering

Upon completion of the ordering process on this Website, the Company will send an automated email notification. This notification only serves as an acknowledgment that the Company has received your order information; it does not constitute a completion of the transaction or the formation of a legally binding contract. The Company reserves the right to accept or reject any order.

Product quantities on this Website are limited. In the event that a product cannot be shipped due to stock unavailability, pricing errors, or other abnormal circumstances, the Company will notify you separately and reserves the right to unilaterally cancel the order and issue a full refund.

III. Returns and Exchanges

In accordance with the provisions of the Consumer Protection Act, you are entitled to a 7-day appreciation period (cooling-off period) starting from the date of delivery. Please note that the appreciation period is not a trial period; returned items must remain in brand-new condition and in their original, complete packaging.

For hygiene and safety reasons, contact-based products or pet food products that have been unsealed cannot be returned or exchanged once opened, unless the product itself is found to be defective.