Return and Exchange Policy
1. Appreciation Period
If you wish to request a return, please contact our customer service within 7 days of receiving the product. Please provide the following information: Name, Order Number, Contact Number, Product Name for Return, and Reason for Return with Photos. Our customer service team will assist you with the process upon receiving your request.
Contact via Official LINE: https://page.line.me/443rfqpt?oat_content=url&openQrModal=true
2. Return Guidelines
Returned items must be unused and free from stains, malfunctions, or damage caused by non-human factors. The 7-day appreciation period provided by the Consumer Protection Act is intended for you to evaluate and confirm if the product meets your needs; it is not a trial period.Unless otherwise specified by the store, please retain the complete original packaging (including the outer cardboard box), otherwise, the return will not be accepted.
Returns will not be accepted under the following circumstances:
The 7-day appreciation period has expired.
The product has been unsealed or used, or damage has occurred due to human factors (e.g., stains, malfunctions, destruction, wear and tear, abrasions, scratches, or dirt).
The product packaging is damaged or incomplete, or the invoice/accessories are missing.
Intentional or bulk returns.
3. Return Process
Contact Customer Service → Return Approval → Prepare Item and Invoice → Provide Pickup Time and Contact Details/Address → Courier Arranged by the Store will Collect the Item.
4. Refund Instructions
Credit Card Payments: Once the return is confirmed, the refund will be credited back to the original credit card account used for payment.
Cash on Delivery (COD): Once the return is confirmed, the refund will be transferred to the bank account provided by you.
5. Exchange Policy
Items for exchange must be unused and free from stains, malfunctions, or damage caused by non-human factors. Unless otherwise specified by the store, please retain the complete original packaging (including the outer cardboard box), otherwise, the exchange will not be accepted.
6. Exchange Process
If both you and the Store agree to an exchange, please follow the return procedure for the original order and place a new order on the website. The Company will only issue an invoice and collect/refund the difference in price if applicable. If there is no price difference, no further transaction processing is required.
